Privacy Policy

Privacy Policy

Aquestia – Privacy Policy

Last Revised: September 28, 2025

Aquestia Ltd. and its affiliates (collectively, “Aquestia”, “Company”, “we”, “our” or “us”) respect the privacy of users (“User” or “you”) who interact with our website at https://www.aquestia.com/, including any subdomains, webpages, landing pages, or other online platforms owned or operated by the Company (collectively, the “Site”). This Privacy Policy also applies when you contact us through any means, including our social media pages, as part of engaging with us, purchasing our products, or otherwise interacting with the Company, as applicable. We are committed to protecting the Personal Information (as defined below) that you share with us. We believe that you have a right to know our practices regarding the collection, use, disclosure, and protection of your information when you visit or use our Site, utilize our Services,  or otherwise communicate with us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have regarding your information.

Capitalized terms which are not defined herein, shall have the meaning ascribed to them in our Terms of Use at: https://www.aquestia.com/terms-of-use/ (“Terms of Use”), into which this Privacy Policy is incorporated by reference.

Please note that we may utilize various tracking technologies, including cookies, web beacons, pixels, tags, local storage, and other similar data collection mechanisms on our Site to enhance functionality, analyze usage patterns, personalize content, and deliver targeted advertising, as comprehensively detailed in our Cookie Policy available at: https://www.aquestia.com/cookie-policy/ (the “Cookie Policy“). The Cookie Policy forms an integral and inseparable part of this Privacy Policy, and by providing your consent and acceptance to this Privacy Policy, you also expressly acknowledge, understand, and accept the terms, practices, and data collection methods outlined in the Cookie Policy, including our use of tracking technologies and your rights and choices regarding such technologies.

By providing us with your contact information, you hereby agree that we may use your contact details for the purpose of informing you of products, services, and other updates and new features which may be of interest to you, as well as for sending you other materials to the email address provided during the registration process. You may withdraw your consent by sending a written notice to Aquestia via email to the following email address: co*****@******ia.info, or alternatively, by following the instructions for removing yourself from the mailing list which are available in the email transmitted to you.

1. Your Consent (PLEASE READ CAREFULLY!)

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE, ENTERING INTO, CONNECTING TO, ACCESSING AND/OR USING THE SITE, OR OTHERWISE BY PROVIDING US WITH YOU PERSONAL INFORMATION (BY ANY RELEVANT MEANS), YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (THE “PRIVACY POLICY”), INCLUDING TO THE PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW).

PLEASE NOTE: IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS AND/OR USE AND/OR ENTER THE SITE AND WE ASK THAT YOU REFRAIN FROM PROVIDING US WITH YOUR PERSONAL INFORMATION.

IN APPLICABLE JURISDICTIONS WHERE PROCESSING IS BASED ON YOUR CONSENT (INCLUDING WITHOUT LIMITATION ISRAEL): BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE, ENTERING INTO, CONNECTING TO, ACCESSING AND/OR USING THE SITE, OR OTHERWISE BY PROVIDING US WITH YOU PERSONAL INFORMATION (BY ANY RELEVANT MEANS), YOU CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT LEGALLY OBLIGATED TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO US.

WE HEREBY PROVIDE YOU WITH EXPLICIT NOTICE THAT: IF YOU DECLINE TO PROVIDE YOUR CONSENT FOR THE PROCESSING OF YOUR PERSONAL INFORMATION AS OUTLINED IN THIS PRIVACY POLICY AND/OR FAIL TO PROVIDE INFORMATION THAT IS SPECIFICALLY DESIGNATED AND MARKED AS MANDATORY OR REQUIRED FOR OUR OPERATIONS, YOU MAY BE UNABLE TO ACCESS, USE, OR BENEFIT FROM THE SITE AND ITS FEATURES, AND WE MAY BE UNABLE TO ESTABLISH CONTACT WITH YOU, PROVIDE YOU WITH PERSONALIZED OFFERS AND RECOMMENDATIONS, PROCESS TRANSACTIONS OR SELL OUR PRODUCTS AND SERVICES TO YOU, DELIVER CUSTOMER SUPPORT AND ASSISTANCE, SEND YOU IMPORTANT SERVICE-RELATED COMMUNICATIONS AND UPDATES, OR OTHERWISE COMMUNICATE WITH YOU FOR ANY BUSINESS, PROMOTIONAL, OR SERVICE-RELATED PURPOSES THAT ARE ESSENTIAL TO OUR RELATIONSHIP AND THE DELIVERY OF OUR PRODUCTS AND SERVICES.

2. Who we are

In this Privacy Policy, references to Aquestia, or to “we”, “our” or “us” are to Aquestia Ltd. (Company No. 513768358, which is a company registered in the State of Israel, having its principal office at Kibbutz Dorot, Israel. Individuals wishing to contact us about data protection issues may do so by writing to us at the above address or by emailing us at: co*****@******ia.info.

3. What information may we collect from our Users?

We may collect two types of data and information from our Users:

3.1 Non-personal Information. The first type of information is non-identifiable and anonymous information (“Non-Personal Information”). We are not aware of the identity of the User from whom we have collected the Non-Personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User, and which is available to us while such User is entering and/or using the Site. Non-Personal Information which is being gathered consists of technical information, behavioral information and aggregated information, and may contain, among other things, type of operating system, type of the User’s device and its version, Wi-Fi connectivity, User’s ‘click-stream’ on the Site, product interaction and keyboard features, the hardware specifications of such device (including screen resolution), time spent on various screens of the Site, User demographics, the activity of the User on the Site and additional information of a similar nature (collectively, “Technical and Behavioral Information”).

3.2 Personal Information. The second type of information is any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a User’s first and last name, phone number, country of residence, business name, email address, or other contact information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature.

Personal Information provided voluntarily.

Personal Information collected from third parties.

Personal Information collected via technology.

We may cross-reference Personal Information with other Personal Information we have about you. Any Non-Personal Information connected, linked, or associated with any Personal Information shall be deemed Personal Information as long as such connection, linkage, or association exists.

For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed Personal Information as long as such connection or linkage exists.

For detailed information regarding the tracking technologies that we may deploy on our Site, including cookies, web beacons, pixels, tags, and other similar technologies, as well as their specific use purposes, data collection practices, and your control options regarding these technologies, please refer to our Cookie Policy, which forms an integral part of this Privacy Policy.

We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance of the Terms of Use and the Privacy Policy.

4. How Do We Collect Information from Our Users?

There are a few main methods we use:

a. We collect information through your entry, connection, access, and/or use of the Site. In other words, when you are using the Site, we are aware of it and may gather, collect, and store certain information such as Technical and Behavioral Information.

b. We collect information which you provide us voluntarily. For example, we collect Personal Information when you provide your Personal Information on the Site.

c. Information collected from third parties. We may receive information about you from third parties, such as third party data providers.

We may gather, collect and store such information either independently or through the help of our authorized third party service providers, as detailed below.

5. What Are the Purposes of Information Collection?

We collect Non-Personal Information and Personal Information in order to operate the Site and provide the Services.

Non-Personal Information is collected and processed in order to:

Personal Information is collected and processed in order to:

Note to our Users in the EU and UK:

In order for Aquestia to process your Personal Information, as detailed herein, such processing must be justified by a “lawful basis” for processing. Please note that the Personal Information processing activities detailed herein may be justified on the basis that:

  • The processing is necessary for performance of a contract to which you are party – generally your Personal Information will be provided to us because you are using the Site in accordance with the Terms or in order to receive certain services from Aquestia. As such, we rely on this basis for processing activities that are required in order to enable you to use the Site, to provide our Services and to let you know of changes to our Site’s Terms of Use and Privacy Policy;
  • The processing is necessary to comply with a legal obligation – we may process your Personal Information for disclosure of information to authorities and to comply with our legal obligations (e.g., paying taxes);
  • Consent: Certain marketing activities and data processing operations require that we obtain your consent before proceeding. We will seek your consent when legally required, including for electronic marketing communications and using certain tracking technologies. You have the right to withdraw your consent at any time through unsubscribe links, or direct contact, and we will cease relevant processing activities promptly upon withdrawal, though this will not affect the lawfulness of processing that occurred prior to withdrawal; and
  • The processing is necessary for the purposes of our legitimate commercial interests – We may process your Personal Information for various marketing and sales activities including sending newsletters and other marketing materials through relevant communication channels, delivering targeted advertising and behavioral-based advertising across online platforms and devices, promoting our products and services, conducting market research and analysis, developing customer insights and preferences, creating personalized offers and recommendations, managing sales processes and customer relationships, and other commercial activities designed to enhance our business relationship with you. The processing is necessary for the purposes of our legitimate commercial interests, subject always to your interests and fundamental rights. Processing of Personal Information will take place pursuant to our legitimate interests in offering our Users comfortable, effective, and safe access to our Site and Services. This includes the processing of your Personal Information to personalize the Site experience, customize content and advertising to your preferences, assist us in preventing crime and fraud, manage our internal operations and business processes, improve our products and services, conduct analytics and performance monitoring, and maintain the security and integrity of our platform. Where we rely on legitimate interests as a lawful basis for processing, we conduct a comprehensive balancing test to ensure that your interests, rights, and fundamental freedoms do not override our legitimate business interests, and we implement appropriate safeguards to protect your Personal Information throughout the processing activities.

Note to non-EU and non-UK Users:

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE, YOU CONSENT TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION AS SPECIFIED HEREIN.

6. Sharing Information with Third Parties

The Company respects your privacy and will not disclose, share, rent, or sell your Personal Information to any third party, other than as permitted under this Privacy Policy. In addition to using the information collected by us for the purposes described under Section 5 above, we may also share your information in the following cases:

For avoidance of doubt, Aquestia may transfer and disclose Non-personal Information to third parties at its discretion, including without limitation for statistical, analytical, and research purposes, and for the customization, development, and improvement of our Site.

7. Your Rights

The Company informs you that, under applicable law, you have the right to access the Personal Information we collect and process about you. In certain circumstances as stipulated by law, you may also request that your Personal Information be amended or deleted. If you wish to access, correct, amend, or delete your Personal Information, please send an email to: co*****@******ia.info.We will respond within a reasonable timeframe, and in any event, no later than as permitted by applicable law.

Note to our Users in the EU and UK:

You may have the following rights (by virtue of EU and UK law) in respect of your Personal Information:

  • Right to access: you may have the right to request access to your Personal Information that is held by Aquestia.
  • Right to rectification: if the Personal Information processed by Aquestia is incorrect or incomplete, you may have the right to have your Personal Information rectified.
  • Right to erasure: under certain conditions, you may be entitled to require that Aquestia deletes your Personal Information (e.g. if the continued processing of those data is not justified).
  • Right to portability: you may have the right to (i) receive the Personal Information concerning you, or (ii) transfer your Personal Information between data controllers (i.e. to transfer your Personal Information to another entity). The right to data portability only applies where your Personal Information is processed by us with your consent or for the performance of a contract and when processing is carried out by automated means.
  • Right to object to or withdraw consent: where that lawful basis for processing your Personal Information is either “public interest” or “legitimate interests”, those lawful bases are not absolute, and you may have a right to object to such processing. Where you object to processing based on our legitimate interests, we shall no longer process your Personal Information unless (i) we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or (ii) for the establishment, exercise or defense of legal claims. If the processing of your Personal Information is based on your consent, you have the right to withdraw your consent to such processing at any time.
  • The right to restrict processing – under certain circumstances, you may have the right to obtain the restriction of the processing of your Personal Information.
  • Right to lodge a complaint: you have the right to lodge a complaint before the relevant data protection authority or supervisory authority of your jurisdiction. Contact details of the various EU supervisory authorities can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-fr. The Information Commissioner’s Office is the UK’s supervisory authority, and can be contacted at https://ico.org.uk/global/contact-us/. 

We may refuse to comply with your request if it is manifestly unfounded, excessive or repetitive in nature.

To exercise these rights, where applicable, please contact us by sending an email to: co*****@******ia.info

8. Minors

The Site is intended for Users over the age of sixteen (16). Therefore, Aquestia does not intend and does not knowingly collect Personal Information from minors under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Site. If we learn that we collected Personal Information from minors under the age of sixteen (16), we will delete that information as quickly as possible. Please contact Aquestia at co*****@******ia.info if you have reason to suspect that Aquestia collected Personal Information from minors under the age of sixteen (16), and we will delete that information as quickly as possible.

9. Security

We take reasonable measures to maintain the security and integrity of our Site and your Personal Information and to prevent unauthorized access or use thereof, through generally accepted industry-standard technologies and internal procedures. Please note, however, that there are inherent risks in the transmission of information over the Internet or other methods of electronic storage, and we cannot guarantee that unauthorized access or use of your Personal Information will never occur.

Among other measures, we operate the Site through reputable vendors that ensure a high level of data security, encrypt personal information in transit and at rest, maintain technical and organizational measures to ensure data security, ensure that our personnel undergo regular training and are under a duty of confidentiality, and perform regular tests and audits to ensure our compliance with applicable data protection laws and market security standards.

THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS, OR FOR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA.  

10. Third Party Service Providers

While using the Site, we may utilize third-party service providers who may collect, store, and/or process your Personal Information, as detailed in this Privacy Policy. We collect, hold, and/or manage your Personal Information through our authorized third-party vendors of certain products or services (such as cloud hosting services) (including, as applicable, their affiliates) solely and limited to providing us with such requested services, and not for any other purposes.

Such third-party service providers include the following:

Please read such third-party service providers’ terms of use and privacy policies to understand their privacy practices.

11. International Data Transfer

The Personal Information collected from you, as detailed in this Privacy Policy, may be transferred to, processed, and stored by Aquestia and/or its service providers on servers and by staff which may be located in countries outside of your jurisdiction, namely in the European Union, Israel, and the United States.

Aquestia is committed to protecting your Personal Information and will take appropriate steps to ensure that your Personal Information is processed and stored securely and in accordance with applicable privacy laws, as detailed in this Privacy Policy. Such steps include putting in place data transfer agreements or ensuring our third-party service providers comply with our data transfer protection measures.

BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THE SITE, YOU ACKNOWLEDGE AND CONSENT TO SUCH TRANSFER, STORING, AND/OR PROCESSING OF PERSONAL INFORMATION.

Note to our Users in the EU and UK:

If you are located in the EU or UK, you have a right to further information regarding the appropriate safeguards used by us when transferring your Personal Information outside of the EU or UK (as applicable).  

In order to keep your Personal Information safe, we apply strict safeguards when transferring it outside of the EU or UK, which may include the following:

  • Transferring your personal information to countries approved by the European Commission or UK government (as applicable) as having adequate data protection laws, such as Israel; and

Entering into standard contracts that have been approved by the European Commission or UK government (as applicable) and which provide an adequate level of protection for your Personal Information in the recipient country.

12. Data Retention

Aquestia will retain Personal Information for as long as we are confident that it is accurate and can be relied upon. Personal Information that is no longer required for the purpose for which it was initially collected will be deleted unless we have a valid justification to retain it, as permitted under applicable law, such as to resolve disputes or comply with our legal obligations.

13. Links to Third-Party Websites

Certain links provided herein permit our Users to leave the Site and enter non-Aquestia sites or services. These linked sites and services are provided solely as a convenience to you. These linked sites and services are not under the control of Aquestia, and Aquestia is not responsible for the availability of such external sites or services. Aquestia does not endorse and is not responsible or liable for any content, including but not limited to products or other information, on or available from such linked sites and services or any link contained in linked sites or services. In addition, Aquestia is not responsible or liable for such linked sites and services’ privacy practices and/or any other practices. Your access to, use of, and reliance upon any such sites, services, and content, and your dealings with such third parties, are at your sole risk and expense. Aquestia reserves the right to terminate any link at any time. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any services, content, products, or other materials available on or through such linked sites or resources. Most of these linked sites and services provide legal documents, including terms of use and privacy policy, governing their use. It is always advisable to read such documents carefully before using those sites and services, inter alia, to understand what kind of information they are collecting.

14. Direct Marketing

You hereby agree that we may use your contact details for the purpose of informing you of products, services, and other updates and new features which may be of interest to you, as well as for sending you other materials to the email address provided during the registration process. You may withdraw your consent by sending a written notice to Aquestia via email to the following email address: co*****@******ia.info, or alternatively, by following the instructions for removing yourself from the mailing list which are available in the email transmitted to you.

15. Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Site and any information collected with respect thereto. Aquestia reserves the right to change this policy at any time, so please revisit this page frequently. In the case of any material change, we will make reasonable efforts to post a clear notice on the Site and/or we will send you an email (to the extent that you provided us with such email address) regarding such change. Such substantial changes will take effect seven (7) days after such notice was provided on our Site or sent by email, whichever is earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of the Site after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by law and without any prior notice.

16. Questions?

Should you have any questions or comments concerning this Privacy Policy, please send an email co*****@******ia.info. We endeavor to respond within a reasonable timeframe.